What channels exist for a Learner to connect with Guild?

Call

Guild's toll-free 1-800 number:
1-800-985-4027

As a career opportunity platform, Guild is collaborating with partners like you to improve equitable access to opportunity for a diverse population of employer-sponsored, working adults. We have intentionally designed support systems and escalation channels to ensure all parties are invested in learner success. Guild is committed to providing excellent service to members and partners. Please note: This site is not to be shared directly with learners.

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Learner escalation
communication channels

Chat

Live Chat (accessible
once a student logs in to
the Guild portal)

Submit

Webform 
submitted via
Guild's Help Center

What channels exist for a partner to connect with Guild?

As one of Guild's partners, you may be working directly with learners about Guild benefit-related questions. In most cases, it's best to direct learners back to Guild Support via one of the escalation pathways above. 

For urgent concerns, partners can submit individual escalations on the learner's behalf at Partner Escalations Form (for partner admins only).

Please direct learners to these pathways first, as they can get more direct benefit-related questions answered from Guild.